Hello! Congratulations on your purchase with Poppet & Co. and taking a step towards improving your health and well-being. You’ll soon receive a shipping notification once your order has been placed and again notified when it’s on its way to you. At this stage a delivery time of up to 3-10 business days is likely – however, please be aware that further delays of a few business days are possible with Australia Post. Please rest assure, our team and distribution partners are working hard to get your order to you as quickly as possible. Thank you for your patience and ongoing support to Poppet & Co.

SHIPPING COSTS – Australian & NZ Freight 

Free standard shipping on orders over $99 minimum spend
Delivery via Australia Parcel Post
Delivery time: 3 – 10 business days after dispatch

$10.50 Standard shipping on orders under $99
Delivery via Australia Parcel Post
Delivery time: 3- 10 business days after dispatch

$15.95 Express shipping on orders under $99
Delivery via Australia Parcel Post
Delivery time: 1 – 3 business days after dispatch

*Overseas shipping rates are dependent on Country (Overseas online orders are currently unavailable). We are aiming to ship to USA and UK in 2027.

Dispatchment time frame?

All orders placed by 7am will be shipped the same day. Orders placed after this will be processed and shipped the next business day.

Out-of-stock item?

All out-of-stock items will be shown as ‘out of stock’ on the website and no enable you to add to cart. However we will always let you know the minute a product comes back into stock via email. Please also note, if a component of your order is out of stock we will generally hold your order and ship once the complete order is ready for dispatch unless you instruct us otherwise.

Refund policy

Poppet & Co. will replace any products that arrive damaged within a 14-day-period of notification from purchase date, provided a photo of the unopened damaged item has been emailed to hello@poppetcowellness.com.au with a description, original order number and name provided to enable our team to process a replacement or refund for you upon receiving the damaged item. We unfortunately do not refund change-of-mind purchases. Please see our full 'Return Policy' page for more information.

How will purchases been seen on my bank statement?

Purchases will appear as “POPPET & CO” on your credit card statement.

Will multiple items be shipped together?

If all the items you ordered are showing as in stock on the website then they will ship together as one parcel or 1 of 2 labelled clearly for postal deliveries.

Do you share my details with third parties?

Absolutely not. Your information will never be passed on accept to enable Australia Post to effectively provide postal services upon collection and delivery of your purchased orders directly to you.

What payment methods does Poppet & Co. accept?

Poppet & Co. accepts payment methods of Credit Card (Visa & Mastercard), Pay Pal and After Pay.

Do you ship internationally?

Poppet & Co. currently only ship within Australia. We are aiming to ship internationally in 2027 to USA and UK.